Food supplement - not a medicine. Sold by Vertex s.r.o., Hradec Králové, Czech Republic.

Return & Refund Policy

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Vertex s.r.o. wants you to be fully satisfied with your purchase of Velile Daily. This policy sets out your rights and the process for cancellations, returns, and refunds.

1. Your Right to Cancel (14-Day Window)

In accordance with EU Directive 2011/83/EU on consumer rights (as retained in UK law), you have the right to cancel your order within 14 calendar days of the date on which you or a third party (other than the carrier) receives the goods, without giving any reason.

2. Condition of Returned Goods

To be eligible for a return, the pack must be unopened and in its original sealed condition. For hygiene and food safety reasons, opened or partially used packs of food supplements cannot be accepted for return. This is consistent with the exemption under EU Consumer Rights Directive 2011/83/EU Article 16(e) for sealed goods which are not suitable for return after opening.

3. How to Return

  1. Contact us by email at [email protected] or by phone on +44 20 3948 7261 to inform us of your decision to return.
  2. We will confirm the return address and provide any necessary instructions within one working day.
  3. Pack the product securely and send it to the address provided. We recommend using a tracked postal service.

4. Cost of Return

The cost of returning the product is borne by the customer, unless the item is faulty or not as described.

5. Refunds

Once we have received and inspected the returned pack, we will process your refund within 14 calendar days. Refunds are issued by bank transfer or by the same payment method used at delivery. Because payment is collected in cash on delivery, refunds will be processed by bank transfer; please provide your account details when you contact us.

6. Cancellation Before Dispatch

You may cancel your order at any time before dispatch at no charge. Simply inform our team when they call to confirm the order, or contact us by phone or email. If the order has already been dispatched, you may still refuse delivery - the courier will return the pack and your order will be cancelled without charge.

7. Faulty or Incorrect Items

If you receive a product that is damaged, faulty, or not as described, please contact us within 7 days of receipt. We will arrange a free return and full refund or replacement at no cost to you.

8. Contact

Vertex s.r.o. · Dvorská 648/64 · 503 11 Hradec Králové · +44 20 3948 7261 · [email protected] · Mon-Fri 09:00-17:00 GMT